Programme Objectives:

• To acquaint participants with the changing role of Secretaries/Executive Assistants /Personal Assistants
• To assist them to clarify the expectations the boss holds for them
• To inspire them to perform their roles in effective, efficient ways
• To create awareness to set goals for their personal development

Programme Coverage:

• The Changing Role, Demands and Functions of the Secretary/Executive Assistants/ Personal Assistant
• The Goals and Personality of an effective Secretary/Executive Assistants/ Personal Assistant
• The partnership between the Manager and Secretary/Executive Assistants/ Personal Assistant
• Enhancing the effectiveness of the Secretary/Executive Assistants/ Personal Assistant
• Understanding Human Nature – the art of working with and through people
• Dealing with Difficult people and Difficult Situations Assertively
• Techniques for developing better Oral, Listening and Written Communication
• Time as a Resource: How to make better use of time
• Routine Office Responsibilities: Approaches to more productive functioning
• Handling Telephones, Visitors and Paperwork
• Checklists to deal with Meetings, Mail, Travel Plans and Appointments
• Using E – Mail and Voice Mail
• Handling pressures and stress
• Growing Professionally to meet future challenges
• Continued Self – development: A planned approach

Methodology:

Lecturettes, Case – Study, Discussions, Exercises, Experiential Learning Activities, Questionnaire

Duration
2 Days - Corporate Human Potential Development Training

Contact Us:
For group and Inhouse Corporate Training