Conflict Resolution

Conflicts are a part of work, family and social life. Conflicts can have a devastating effect -- on productivity, morale, teamwork and, ultimately, your organization's bottom line.
This program does not promise an end to conflict. That's impossible. But it will give you a proven approach you can easily use whenever a conflict does arise - and resolve the conflict.

Contents

• What is Conflict
• Hidden messages about conflict
• Sources of Conflict
• Outcomes of Conflict – destructive and constructive
• Assumptions of Conflict.
• Perceptions about others in conflict situations.
• The conflict cycle
• Being assertive in the face of conflict
• Listening Skills when facing conflict
• Listening for the other person’s point of view
• Becoming aware of Red Flags that escalate conflict
• Why people avoid resolving conflict
• Evaluating conflict resolution skills.
• Questioning techniques and how they affect a conflict situation.
• The five classical conflict management styles.
• Using Direct Communication in resolving conflict.
• Skills that make a difference in resolving conflict.
• Reframing negative statements into positive ones to resolve conflict.

Duration
2 days - Corporate People Skills Training

Contact Us:
For group and Inhouse Corporate Training