Communication

An overused word with underused results. Effective communication is a key factor in business success. Results in business are dependent on three vital ingredients of Communication - Understanding, Trust and Co-operation.

Understanding

This is the Problem and Promise of Communication. Communication is effective only if it is properly understood.

So, the emphasis in this workshop is on Understanding: Understanding the Self, Understanding Others, Understanding Situations and then, consciously working to create better Understanding leading to trust and co-operation.

Contents

• Communication: The Process of Creating Understanding and Trust.
• Avoiding Communication Breakdown
• The Barriers and Bridges to Effective Communication
• Reinforcing Self-worth and Competence in face-to-face Communication
• Developing Observation for Non Verbal Communication
• Skills of face-to-face Communication
• Understanding Communication – An Inventory
• Factors that create impact in face-to-face communication
• Communication Styles Assessment
• Listening: The Risks and the Rewards
• Problems of Poor Listening
• Active Listening: Scope, Everyday Uses and Skills
• Assessing Listening Styles
• Developing Empathy in Communication
• Asking Questions for gaining ‘Yes’ responses
• Receiving and Giving Feedbacks
• Impact of Feedback on Performance
• Developing Assertiveness in face-to-face Communication
• Saying ‘No’ whenever necessary, without affecting the relationship
• The Process of Communication in Managing Conflict

Methodology

Assessment Questionnaires, Role Plays, Games, Exercises, Group Activities, Discussions, Video Recording and Feedbacks.

Duration
2 Days - Corporate Business Communication Skills Training

Contact Us:
For group and Inhouse Corporate Training